Privacy Policy

Welcome to Europe Vape. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website europe-vape.com or use our services.

1. Data Controller

The data controller responsible for the processing of your personal data is Europe Vape, operating the website europe-vape.com. For any questions related to your personal data, please contact us at support@europe-vape.com.

2. Information We Collect

When you visit our website or use our services, we may collect the following personal information:

Identification data — your full name, date of birth (for age verification)
Contact information — email address, phone number
Shipping address — for order delivery
Payment details — processed securely by our payment providers (we do not store full card numbers)
Purchase history — records of your orders
Technical data — IP address, browser type, device information, cookies

3. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfil your orders
To verify your age, as required by law for vape products
To provide customer support and respond to your inquiries
To improve our products, services, and website experience
To send promotional offers and updates (only with your consent)
To comply with our legal obligations

4. Legal Basis for Processing

In accordance with the General Data Protection Regulation (GDPR), we process your data on the following legal grounds:

Contract performance — to fulfil your orders and deliver our services
Legal obligation — to comply with tax, age verification, and consumer protection laws
Legitimate interest — to improve our services and prevent fraud
Consent — for marketing communications and non-essential cookies

5. Information Protection

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, access controls, and regular security assessments.

6. Data Sharing with Third Parties

We may share your personal data with trusted third parties only when necessary:

Delivery providers (DPD, GLS, DHL and others) — to deliver your orders
Payment processors — to securely process your payments
IT service providers — for website hosting and technical support
Legal and tax authorities — when required by law

We never sell your personal data to third parties for marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order data is typically stored for up to 10 years to comply with tax and accounting regulations. Marketing data is kept until you withdraw your consent.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings or our cookie banner at any time.

9. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

Right of access — to obtain a copy of your personal data
Right to rectification — to correct inaccurate or incomplete data
Right to erasure ("right to be forgotten") — to request deletion of your data
Right to restriction of processing — to limit how we use your data
Right to data portability — to receive your data in a structured format
Right to object — to processing based on legitimate interest
Right to withdraw consent — at any time, without affecting prior processing
Right to lodge a complaint with your national data protection authority

To exercise any of these rights, please contact us at support@europe-vape.com.

10. Age Restriction

Our products are intended exclusively for adults aged 18 or older. We do not knowingly collect personal data from minors. By using our website, you confirm that you are of legal age in your country of residence.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated version on our website with a new effective date.

12. Contact Us

Thank you for choosing Europe Vape. If you have any questions or concerns about this Privacy Policy or our services, please contact us at support@europe-vape.com.